SMS Terms & Conditions
Effective Date Oct 2, 2026
SMS Program
These terms apply to text messages sent by Eileen Chiang, MFT Trainee, through Heart in Balance Counseling Center, to people who opt in through this website.
By checking the SMS consent box on the contact form, you agree to receive text messages at the mobile number you provide. Messages may include:
Responses to your inquiry
Consultation and appointment scheduling
Appointment reminders
Other administrative or service-related messages
Text messages are not intended for detailed or sensitive clinical information.
Consent Is Optional
Agreeing to receive text messages is voluntary and is not a condition of receiving services. You are always welcome to reach me by phone or email instead.
SMS consent is separate from consent to other forms of communication, such as email or phone calls.
Message Frequency and Rates
Message frequency varies depending on your inquiry and appointment activity.
Message and data rates may apply, depending on your mobile plan and carrier. There is no separate fee for receiving text messages.
Opting Out and Getting Help
You can stop receiving text messages at any time by replying STOP. You will receive one confirmation message, and no further texts will be sent unless you opt in again.
For help, reply HELP, or contact me using the information at the bottom of this page.
Privacy
Your mobile number and SMS consent are never sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
This information may be shared only with service providers needed to operate the website, scheduling, and messaging systems, subject to applicable privacy and legal requirements.
For more information, please see my Privacy Policy and Heart in Balance Counseling Center's Notice of Privacy Practices.
Not for Emergencies
Text messaging is not monitored as an emergency or crisis service. Please do not use it to share an emergency, thoughts of suicide, or an immediate risk of harm.
If you are in crisis, please call or text 988 to reach the Suicide & Crisis Lifeline. If you are in immediate danger, call 911 or go to your nearest emergency room.
Delivery and Changes
Mobile carriers are not liable for delayed or undelivered messages. Delivery may also be affected by network availability and other factors outside my control.
These terms may be updated from time to time. The effective date at the top shows the current version.
Contact
Eileen Chiang, MFT Trainee
Heart in Balance Counseling Center 6536 Telegraph Avenue, Suite C 201, Oakland, CA 94609
Phone: (510) 496-6002 ext. 16
Email: eileen@heartinbalancetherapy.com